Refund policy
Overview
Our refund and returns policy lasts 30 days on stock goods only. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact contact@taloselemental.com prior to shipping to ensure you’re eligible for a credit.
Restock Fee
A restock fee of 15% will apply to returned/unwanted product that is eligible for return. This fee will increase to 20% after 15 days and then to 25% after 25 days.
Product received beyond 30 days of approved return will not be available for credit. Shipping costs are non-refundable and to be paid by customer.
Refunds
Once your return is received and inspected, Talos Elemental Corp. will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first, double check your bank account or contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@taloselemental.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Custom Orders
Custom products are not available for return/credit.
Shipping returns
To return your product after approval from Talos Elemental Corp., you should send your well-packed product to:
Talos Elemental Corp./RETURNS
3326 Gorham Ave N
St. Louis Park, MN 55426
Customer is responsible for all shipping costs associated with the approved return of purchased item/s. Shipping costs are non-refundable.
If your return shipment is of high value, you may consider using a trackable shipping service or purchasing shipping insurance. Talos Elemental Corp. does not guarantee that we will receive your returned item or that it will be received in good condition.
Exchanges
Only items confirmed by Talos Elemental Corp. to be defective or damaged are available for exchange/replacement. Please contact us to see if you are eligible for exchange/replacement.
Need help?
Contact us at contact@taloselemental.com for questions related to refunds and returns.